Custom-made items
Custom patches and personalised items are made to order from the design you approved, so we can't accept returns or refunds just because you changed your mind. This is allowed under consumer law in both the UK and Canada for items made to your own specification.
That's why we always send a free mockup first - please check it carefully before you approve it.
Faulty or not as agreed
If your items are faulty, damaged, or not what we agreed (for example the wrong colors, size or text compared with your approved mockup), we will remake them, replace them or refund you - whichever is fairer for your situation.
- Contact us within 14 days of receiving your order.
- Send your order details and clear photos showing the problem.
- Please don't throw away the items or packaging until we've sorted it out.
Ready-made items
For ready-made items that are not personalised (for example plain apparel), you can ask to return them within 14 days of delivery if they are unused and in their original condition. Contact us first and we'll explain how to send them back. Unless the item is faulty, return shipping is paid by you.
Cancelling an order
You can cancel a custom order free of charge before you approve the mockup. Once production has started, we can't cancel it, because the materials are made just for you.
How refunds are paid
Refunds are paid back using the same method you paid with, or another method we agree with you. We aim to send refunds within 14 days of agreeing them.
How to contact us
Message us on WhatsApp or email us using the details on our Contact page. Please include your name and order details so we can help quickly.